FREE SHIPPING IN NL ON ORDERS OVER €40

RETURN & REFUND POLICY

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
- Personalised items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

Refunds (if applicable)
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Late or missing refunds (if applicable)
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at info@littleleftylou.com.

Exchanges (if applicable)
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email including a picture of the damaged item(s) to info@littleleftylou.com and after our reply with agreement for the exchange, send your item to: Little Lefty Lou, Herenweg 25, 3645 DE Vinkeveen, Netherlands.

Shipping
To return your product, you should mail your product to: Little Lefty Lou, Herenweg 25, 3645 DE Vinkeveen, Netherlands

You will be responsible for paying for your own shipping costs for returning your item. When a complete order is returned to us in good condition, as described above, you'll get a full refund. This includes shipping, but this does not include the shipping costs you made to send the items back to us. If you return a part of your order, you'll get a refund for the returned items only.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over €30, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.